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Royals issue heartfelt statement after Bondi attack

<p>The Prince and Princess of Wales have shared a heartfelt message to the victims and survivors of the deadly <a href="https://www.oversixty.com.au/health/caring/family-of-bondi-killer-break-silence" target="_blank" rel="noopener">stabbing attack</a> at Westfield Bondi Junction on Saturday. </p> <p>William and Kate took to Instagram to share the statement, after six people were killed and 12 others injured following the violent attack. </p> <p>"We are shocked and saddened by the terrible events in Sydney earlier today," the royals wrote on Saturday. </p> <p>"Our thoughts are with all those affected, including the loved ones of those lost and the heroic emergency responders who risked their own lives to save others."</p> <p>Tributes have also poured in for the other victims, who were tragically killed in the attack. </p> <p>Dawn Singleton, 25, was <a href="https://www.oversixty.com.au/health/caring/i-am-so-heartbroken-tributes-flow-for-bride-to-be-stabbing-victim" target="_blank" rel="noopener">planning her wedding </a>at the time of the stabbing, and was shopping for make-up before she was tragically killed by Joel Cauchi. </p> <p>“Dawn, I should be writing your wedding speech, but instead I sit here sobbing,” her friend Jade O’Connor wrote on Facebook.</p> <p>“This year you were meant to get married to the love of your life — I’m so heartbroken and (I) can’t believe this reality.”</p> <p>Ashlee Good, 38, died protecting her baby girl from Cauchi, after passing her injured 9-month-old to bystanders. </p> <p>Her family have said that they were "reeling from the terrible loss of Ashlee, a beautiful mother, daughter, sister, partner, friend, all-round outstanding human and so much more".</p> <p>Faraz Tahir, 30, a security guard working at the shopping centre, reportedly started his first day shift at the centre on the day that he was murdered. </p> <p>“It’s very tragic news — this is something which you don’t expect at all,”  his friend Adnan Qadir told <em>Sunrise</em>. </p> <p>“It is hard for me to fathom he was with me 72 hours before the tragedy and then we lost him in such circumstances.”</p> <p>“He was a great guy — he keeps other people’s interests ahead of his own.</p> <p>“Had a lot of ambition for his future ... Just settling into his new country.</p> <p>“He was looking forward to a stable career, to make a family up here. It is just sad how it all ended up," Qadir said. </p> <p><em>Images: Getty/ Instagram</em></p>

Caring

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Why do airlines charge so much for checked bags? This obscure rule helps explain why

<p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p>Five out of the six <a href="https://www.oag.com/blog/biggest-airlines-in-the-us">biggest U.S. airlines</a> have <a href="https://www.cnbc.com/2024/03/05/delta-is-the-latest-airline-to-raise-its-checked-bag-fee.html">raised their checked bag fees</a> since January 2024.</p> <p>Take American Airlines. In 2023, it cost US$30 to check a standard bag in with the airline; <a href="https://www.usatoday.com/story/travel/airline-news/2024/02/20/american-airlines-bag-fees-mileage-earning/72669245007/">today, as of March 2024, it costs $40</a> at a U.S. airport – a whopping 33% increase.</p> <p>As a <a href="https://www.bu.edu/questrom/">business school</a> <a href="https://www.bu.edu/questrom/profile/jay-zagorsky/">professor who studies travel</a>, I’m often asked why airlines alienate their customers with baggage fees instead of bundling all charges together. <a href="https://www.vox.com/2015/4/16/8431465/airlines-carry-on-bags">There are</a> <a href="https://www.usatoday.com/story/travel/columnist/2023/06/21/bag-fees-will-stay-a-while-cruising-altitude/70338849007/">many reasons</a>, but an important, often overlooked cause is buried in the U.S. tax code.</p> <h2>A tax-law loophole</h2> <p>Airlines pay the federal government <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D">7.5% of the ticket price</a> when <a href="https://www.pwc.com/us/en/services/tax/library/aircraft-club-nov-2023-air-transport-excise-tax-rates-for-2024.html">flying people domestically, alongside other fees</a>. The airlines dislike these charges, with their <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation/">trade association arguing</a> that they boost the cost to the consumer of a typical air ticket by around one-fifth.</p> <p>However, the U.S. Code of Federal Regulations <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-8">specifically excludes baggage</a> from the 7.5% transportation tax as long as “the charge is separable from the payment for the transportation of a person and is shown in the exact amount.”</p> <p>This means if an airline charges a combined $300 to fly you and a bag round-trip within the U.S., it owes $22.50 in tax. If the airline charges $220 to fly you plus separately charges $40 each way for the bag, then your total cost is the same — but the airline only owes the government $16.50 in taxes. Splitting out baggage charges saves the airline $6.</p> <p>Now $6 might not seem like much, but it can add up. Last year, passengers took <a href="https://www.transtats.bts.gov/Data_Elements.aspx?Data=1">more than 800 million trips on major airlines</a>. Even if only a fraction of them check their bags, that means large savings for the industry.</p> <p>How large? The government has <a href="https://www.bts.dot.gov/topics/airlines-and-airports/baggage-fees-airline-2023">tracked revenue from bag fees</a> for decades. In 2002, airlines charged passengers a total of $180 million to check bags, which worked out to around 33 cents per passenger.</p> <p>Today, as any flyer can attest, bag fees are a lot higher. Airlines collected over 40 times more money in bag fees last year than they did in 2002.</p> <p>When the full data is in for 2023, <a href="https://www.bts.dot.gov/baggage-fees">total bag fees</a> will likely top $7 billion, which is about $9 for the average domestic passenger. <a href="https://viewfromthewing.com/the-real-reason-airlines-charge-checked-bag-fees-and-its-not-what-you-think">By splitting out the cost of bags</a>, airlines avoided paying about half a billion dollars in taxes just last year.</p> <p>In the two decades since 2002, flyers paid a total of about $70 billion in bag fees. This means separately charging for bags saved airlines about $5 billion in taxes.</p> <p><iframe id="88MYD" class="tc-infographic-datawrapper" style="border: none;" src="https://datawrapper.dwcdn.net/88MYD/2/" width="100%" height="400px" frameborder="0"></iframe></p> <p>It seems clear to me that tax savings are one driver of the unbundling of baggage fees because of a quirk in the law.</p> <p>The U.S. government doesn’t apply the 7.5% tax to <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-3">international flights that go more than 225 miles</a> beyond the nation’s borders. Instead, there are fixed <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation">international departure and arrival taxes</a>. This is why major airlines charge $35 to $40 <a href="https://www.aa.com/i18n/travel-info/baggage/checked-baggage-policy.jsp">for bags if you’re flying domestically</a>, but don’t charge a bag fee when you’re flying to Europe or Asia.</p> <h2>Do travelers get anything for that money?</h2> <p>This system raises an interesting question: Do baggage fees force airlines to be more careful with bags, since customers who pay more expect better service? To find out, I checked with the Bureau of Transportation Statistics, which has been <a href="https://www.bts.gov/content/mishandled-baggage-reports-filed-passengers-largest-us-air-carriersa">tracking lost luggage for decades</a>.</p> <p>For many years, it calculated the number of mishandled-baggage reports per thousand airline passengers. The government’s data showed mishandled bags peaked in 2007 with about seven reports of lost or damaged luggage for every thousand passengers. That means you could expect your luggage to go on a different trip than the one you are taking about once every 140 or so flights. By 2018, that estimate had fallen to once every 350 flights.</p> <p>In 2019, the government <a href="https://www.bts.gov/topics/airlines-and-airports/number-30a-technical-directive-mishandled-baggage-amended-effective-jan">changed how it tracks</a> mishandled bags, calculating figures based on the total number of bags checked, rather than the total number of passengers. The new data show about six bags per thousand checked get lost or damaged, which is less than 1% of checked bags. Unfortunately, the data doesn’t show improvement since 2019.</p> <p>Is there anything that you can do about higher bag fees? Complaining to politicians probably won’t help. In 2010, two senators <a href="https://www.nj.com/business/2010/04/us_senators_present_bill_to_ba.html">tried to ban bag fees</a>, and their bill went nowhere.</p> <p>Given that congressional action failed, there’s a simple way to avoid higher bag fees: <a href="https://www.cnn.com/travel/article/packing-expert-travel-world-handbag/index.html">travel light</a> and <a href="https://www.nytimes.com/2023/07/08/opinion/carry-on-packing-airlines-lost-luggage.html">don’t check any luggage</a>. It may sound tough not to have all your belongings when traveling, but it might be the best option as bag fees take off.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, Associate Professor of Markets, Public Policy and Law, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-airlines-charge-so-much-for-checked-bags-this-obscure-rule-helps-explain-why-225857">original article</a>.</em></p>

Travel Trouble

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Airline selling international flights for under $400

<p>Looking to jet off to Europe without breaking the bank? Well, now might be your chance! Budget airline Scoot has just unveiled an irresistible March sale, offering one-way flights to various European and other international destinations for less than $400. With more than 60 destinations on offer, travellers from Sydney, Melbourne and Perth are in for a treat.</p> <p>Scoot, known for its affordable fares and quality service, is the low-fare subsidiary of Singapore Airlines. The airline kicked off its one-week sale on Tuesday March 19, much to the delight of eager globetrotters. From Greece to Japan, and from Singapore to Indonesia, there's a plethora of destinations waiting to be explored.</p> <p>Among the highlights of this enticing offer are flights to Singapore starting from a mere $198, Athens from $355, Osaka from $315, and Denpasar from just $189. With such competitive pricing, it's no wonder travellers are scrambling to secure their seats.</p> <p>However, with great deals often come limited availability. While Scoot has not disclosed the exact number of seats up for grabs, travel experts advise acting fast. Graham Turner, from Flight Centre, <a href="https://7news.com.au/news/scoot-launches-march-sale-with-flights-to-europe-from-395-c-14009924" target="_blank" rel="noopener">cautioned 7News</a> that while the deals are fantastic, they're likely to be snapped up quickly. "There won't be a lot," he warned, while stressing the importance of doing thorough research before making a booking.</p> <p>It's essential for travellers to note that the fares advertised are all one-way and do not include additional charges such as taxes, checked baggage, WiFi, in-flight entertainment, food or flight changes. Despite these add-ons, the base fares remain incredibly competitive, making Scoot's March sale an attractive option for those seeking budget-friendly travel options.</p> <p>If you've been dreaming of am international getaway, now is the time to turn those dreams into reality. But don't delay – Scoot's March sale is set to run only until Monday night March 25, giving travellers just a limited window of opportunity to snag these incredible deals.</p> <p>So, whether you're yearning to wander through the historic streets of Athens, indulge in sushi delights in Osaka, or relax on the pristine beaches of Denpasar, Scoot's March sale has something for every traveller's taste and budget. Don't miss out on this chance to explore Europe without breaking the bank!</p> <p><em>Image: Scoot</em></p>

Travel Tips

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Foods to avoid if you have acid reflux or digestion issues

<p><strong>What common foods are good and bad for your belly?</strong></p> <p>Foods containing rapidly fermentable carbohydrates called FODMAPs can feed bacteria in the gut and may be responsible for gut inflammation, gas, bloating and other uncomfortable tummy troubles in some people. Cutting back on foods that contain FODMAPs may help improve your digestion and eliminate GI problems.</p> <p>“An anti-inflammatory diet is high in fibre-rich foods, which promote the growth of healthy bacteria in the gut (one way the diet assists to control inflammation),” says registered dietitian Maxine Smith. A FODMAP diet, which is low in fermentable carbohydrates, is low in fibre and may be beneficial for some people with gastrointestinal problems.</p> <p>In general, a low FODMAPs diet isn’t recommended for people unless they have a condition like irritable bowel syndrome that hasn’t responded to other treatments or dietary changes.</p> <p><strong>Watermelon: Avoid</strong></p> <p>This lovely summer treat isn’t as harmless as all the water it contains. Watermelon is high in fructose, fructans and polyols, which are FODMAPs. Remember, the more the FODMAPs, the more potential for tummy trouble in people who are sensitive to them.</p> <p><strong>Fermented foods: Enjoy some, avoid some</strong></p> <p>Some fermented foods are good for your tummy; others can create problems for certain people, according to an article published by Harvard Medical School. Fermented foods include wine, cheese, vinegar, miso, yoghurt, sauerkraut and pickles.</p> <p>In yoghurt, milk is combined with bacteria that break down some of the lactose, so what remains may be easier for your stomach to process. So fermented foods such as yoghurt are often considered “probiotic foods” that are good for your gut. Look for dairy products that are low in lactose and your digestion should be A-OK.</p> <p><strong>Pistachios, cashews, hazelnuts and almonds: Avoid</strong></p> <p>Most nuts are good for your tummy, but pistachios and cashews are high in fructans and GOS (galacto-oligosaccharides), both FODMAPs. Hazelnuts and almonds are a little higher in FODMAPs than some other nuts so eat them in limited quantities (10 nuts or 1 tablespoon of nut butter per serving). Steer clear of almond milk, which is made with large amounts of almonds.</p> <p><strong>Acidic foods: Enjoy with caution</strong></p> <p>In almost every list of “the worst foods for digestion,” you’ll find acidic foods like oranges and tomatoes. These are commonly thought to cause heartburn, but studies have shown that acidic foods don’t have any effect on LES pressure (or pressure on the lower oesophageal sphincter, a valve that acts as the doorway between the oesophagus and the stomach) and don’t cause heartburn symptoms.</p> <p>However, if you have severe acid reflux that hasn’t been treated and has irritated the oesophagus, acidic foods can be like “salt in the wound.” So if you find that oranges or tomatoes do make your heartburn feel worse, replace them with other fruits.</p> <p><strong>Dairy foods: Enjoy some, avoid some</strong></p> <p>Not all dairy foods have equal amounts of lactose, which can cause digestion issues, and even those with lactose intolerance are usually okay with small amounts of lactose. That means that not all milk, cheeses and dairy products are tummy twisters.</p> <p>Hard cheeses, like cheddar, Swiss or Parmesan, generally have less than a gram of lactose per serving. According to the Cleveland Clinic, you may want to avoid dairy such as “chocolate shakes or drinks, milkshakes, whole milk fat yoghurt, whole milk fat (4%) cottage cheese, and full-fat cheese.”</p> <p><strong>Soy foods: Enjoy some, avoid some</strong></p> <p>Whole soybeans (often sold as edamame), like other beans, are a source of GOS, which are hard-to-digest chains of sugars. Tofu and tempeh are made using processes that eliminate some of the GOS, making them easier on your digestion. What about soy milk? It depends.</p> <p>If soy milk is made with only soybean isolates or soy protein, then it should be low in FODMAPs. Soy milk made with whole soybeans is likely a source of GOS, making it a gassy beverage for some, so read the ingredients.</p> <p><strong>Blackberries: Avoid</strong></p> <p>Strawberries, blueberries, blackberries – which is the odd one out here? Blackberries are also rich in antioxidants, but they have sugar alcohols called polyols, which are difficult to digest and can cause some real problems if your stomach is sensitive. (Check out these foods that GI doctors always avoid.)</p> <p><strong>Tomato and tomato products: Enjoy some, avoid some</strong></p> <p>Fresh and canned tomatoes are fine for your tummy. But tomato paste is a concentrated form of tomato that has excess fructose, a FODMAP that makes it a no-no except in small quantities. And tomato sauces? If they’re homemade, they’re fine to eat (just don’t cook it to the point where all the juices are lost).</p> <p>Most commercial sauces have onions and garlic (FODMAPs), added sugar (which may make it carb-dense), and salt (which bloats you), so steer clear of the store-bought variety.</p> <p><strong>Grapefruit: Enjoy with caution</strong></p> <p>Grapefruit does have hard-to-digest fructans, so you should try to limit how much you eat. A few sections should be okay, but don’t eat a half a grapefruit. If you’re looking for citrus, lemon, lime and oranges are your best bets.</p> <p><strong>Milk: Enjoy some, avoid some</strong></p> <p>Most types of animal milk are high in tummy twisting lactose – that means goat’s or sheep’s milk can be just as problematic as cow’s milk. Plant-based milks, such as coconut milk, soy milk or almond milk, are technically not milk at all and generally do not have any lactose.</p> <p>Some, however, including almond milk and soy milk, may contain other FODMAPs that harm your digestion.</p> <p><strong>Corn: Avoid</strong></p> <p>Corn comes in many varieties, such as popcorn, on the cob and in polenta. Fresh sweet corn contains two types of FODMAPs, making corn challenging for some people to digest. Popcorn feels like a light and healthy snack, but it’s actually carb-dense (it has about 64 grams of carbs per 100 grams), which can upset digestion.</p> <p>Whole cornmeal and corn tortillas seem to be better tolerated by most people. Whole grain polenta is also low in FODMAPs. You may need to experiment a little to figure out which corn products work for you. And stick with only limited quantities (up to 1 cup cooked per serving).</p> <p><strong>Common cabbage: Enjoy</strong></p> <p>Cabbage usually makes it on all the lists of foods that make you gassy, but common green cabbage doesn’t deserve that reputation. It’s actually low in FODMAPs and most of us break it down very well.</p> <p>Red cabbage also seems to be well-tolerated, but savoy and napa cabbage is much higher in FODMAPs and should be limited if you tend to suffer from gas and bloating.</p> <p><strong>Hot sauce: Enjoy with caution</strong></p> <p>Tolerance to hot sauce is very individual. It’s more problematic for those with heartburn. If you would like to try some, pick a brand without onion and garlic.</p> <p><em>Image credits: Getty Images </em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.com.au/healthsmart/conditions/foods-to-avoid-if-you-have-acid-reflux-or-digestion-issues?pages=1" target="_blank" rel="noopener">Reader's Digest</a>.</em></p>

Body

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Supermarkets, airlines and power companies are charging ‘exploitative’ prices despite reaping record profits

<p><em><a href="https://theconversation.com/profiles/sanjoy-paul-1141384">Sanjoy Paul</a>, <a href="https://theconversation.com/institutions/university-of-technology-sydney-936">University of Technology Sydney</a></em></p> <p>Australians have been hit by large rises in grocery, energy, transport, child and aged care prices, only adding to other cost of living pressures.</p> <p>While extreme weather and supply delays have contributed to the increases, an inquiry into what’s causing the hikes has confirmed what commentators and consumers suspected - many sectors are resorting to dodgy price practices and confusing pricing.</p> <p>Headed by the former Australian Consumer and Competition Commission (ACCC) boss, Allan Fels, on behalf of the ACTU, the inquiry found inflation, questionable pricing practices, a lack of price transparency and regulations, a lack of market competition, supply chain problems and unrestricted price setting by retailers are to blame for fuelling the increases.</p> <p>The inquiry, which released its <a href="https://www.actu.org.au/wp-content/uploads/2024/02/InquiryIntoPriceGouging_Report_web9-1.pdf">final report</a> on Wednesday, is one of four examining price rises. The other three are being undertaken by a Senate committee, the Queensland government and the ACCC, which has been given extra powers by the government.</p> <h2>Prices vs inflation</h2> <p>The inflation rate in Australia peaked at <a href="https://www.abs.gov.au/statistics/economy/price-indexes-and-inflation/consumer-price-index-australia/latest-release">7.8%</a> in December 2022 and has been gradually dropping since then.</p> <p>While the inquiry found higher prices contributed to inflation, it reported that businesses claimed it was inflation that caused price rises - making it a chicken-or-egg kind of problem.</p> <p>However, many businesses made enormous <a href="https://theconversation.com/amid-allegations-of-price-gouging-its-time-for-big-supermarkets-to-come-clean-on-how-they-price-their-products-219316">profits</a> in 2022-23, which the inquiry said contributed to rising prices and inflation. In most cases, post-pandemic profit margins were much higher than before the pandemic.</p> <h2>How prices are set</h2> <p>Business pricing strategies had a big impact on product prices.</p> <p>In Australia, businesses often provided partial and misleading pricing information which differed from the actual price. For example, supermarkets were “<a href="https://www.afr.com/politics/federal/accc-warns-supermarkets-about-discount-claims-20240114-p5ex1s">discounting</a>” products by raising prices beforehand.</p> <p>These practices helped raise prices and were “exploitative”, the inquiry found.</p> <p>A lack of transparent pricing information caused a poor understanding by consumers of how prices were set. This was significantly worsened by a lack of competition. While market concentration was a major issue, the inquiry found prices in Australia are way higher than in many other less competitive markets.</p> <p>Large price increases occurred across many sectors:</p> <p><strong>AVIATION</strong></p> <p>While it is free to set any price for airfares, Australia’s largest and highest profile aviation company, Qantas, has been <a href="https://www.thenewdaily.com.au/life/2023/12/28/qantas-deceptive-conduct-accc">accused</a> of price gouging since the pandemic.</p> <p>According to the inquiry report, Qantas made a profit of $1.7 billion in 2023 - 208% higher than in 2019. At the same time, its reputation has been badly damaged by unreliable timetables, lost baggage and so-called <a href="https://www.9news.com.au/national/qantas-files-legal-defence-refutes-accc-case-and-ghost-flight-claims/9a6296c9-9238-4053-9f36-cc3cbf1f8a55">“ghost” flights</a> (selling tickets for a flight that’s been cancelled or doesn’t exist).</p> <p>Despite its huge profits and poorer service, Qantas passed on extra expenses to consumers in the form of higher airfares, the inquiry found.</p> <p><strong>BANKING</strong></p> <p>The banking industry has a long history of being tardy in passing on the Reserve Bank’s cash rate cuts to consumers. However, when the reserve raised the cash rates, banks immediately increased their standard variable rates and passed them on to customers. This practice keeps the bank’s profit margin higher.</p> <p>According to the inquiry report, the major banks’ average profit margins have been higher since May 2022 than in the 15 years before the pandemic. For 2022-23, the four big Australian banks’ profit margins were 35.5%, compared to an average of 32.4% from 2005 to 2020.</p> <p><strong>CHILDCARE</strong></p> <p>Australian households spent a good portion of their income on childcare, and for many of them, it was <a href="https://www.vu.edu.au/sites/default/files/mitchell-institute-assessing-childcare-affordability-in-Australia.pdf">unaffordable</a>.</p> <p>In Australia, the lack of availability and difficulty in switching services makes it even harder for working parents to find alternative options. This indicates parents are forced to pay more if the service providers raise prices.</p> <p>The inquiry found the childcare sector increased fees by 20% to 32% from 2018 to 2022. Accordingly, Australian households’ out-of-pocket expenses for childcare increased more than the rate of wage growth. For-profit childcare businesses have higher margins than not-for-profit centres.</p> <p><strong>ELECTRICITY</strong></p> <p>In recent years, electricity price increases have impacted all Australian households. The inquiry found both wholesale and retail electricity pricing strategies were responsible for these increased prices.</p> <p>It reported that wholesale price increases were mainly responsible for an estimated 9% to 20% increase in electricity bills in 2022-23.</p> <p>The report noted the “price bidding system” was largely responsible for increasing wholesale electricity prices.</p> <p>The inquiry was critical of the profit margin of AGL, a leading electricity retailer:</p> <blockquote> <p>It would seem that AGL needs to explain why consumers are paying $60.10/MWh more than seems to be justified by cost differentials. That is, for every consumer bill of $1,000 there is an apparent excess to be explained of $205.61 relative to prices charged to large business customers and not accounted for by genuine cost differences.</p> </blockquote> <p><strong>SUPERMARKETS</strong></p> <p>Supermarket prices have received the most attention recently with the main providers being accused of price gouging.</p> <p>As has occurred in other sectors, profit margins were well above pre-COVID levels. In 2023, the margin was more than 3.5% compared to less than 3% in 2017 and 2018.</p> <p>In Australia, <a href="https://www.smh.com.au/politics/federal/not-happy-little-vegemites-food-prices-rising-faster-than-inflation-20230522-p5da9w.html">food prices</a> also increased well above the inflation rate.</p> <p>According to the inquiry, the price increases for groceries between March 2021 and September 2023 varied between 19.2% and 27.3% for different categories, including cheese, bread, milk, eggs, dairy products and breakfast cereals.</p> <p>Farmers recently <a href="https://www.news.com.au/finance/business/retail/aussie-farmer-shipping-beautiful-melons-to-japan-rather-than-deal-with-coles-and-woolworths/news-story/bd685cd91f934f31c02c764097f496ae">accused</a> supermarkets of making too much profit from their crops.</p> <p>This was backed by the inquiry, which found the disproportionate market power held by supermarkets and food processors was of significant concern.</p> <p>The report noted that supermarkets increased prices when there was a shortage or cost increase, but the opposite did not happen easily when supplies were plentiful and prices were cheaper.</p> <h2>Issues common to all sectors</h2> <p>Among the issues common to all sectors were weak competition, a lack of price transparency, the difficulty consumers face switching between suppliers and providers, a lack of pricing policies and a lack of consumer awareness.</p> <p>While the price rises imposed by service providers and retailers were <a href="https://www.accc.gov.au/business/pricing/setting-prices-whats-allowed">not unlawful</a>, the increases in all sectors were significant and were hurting everyday Australians.</p> <h2>Fels’ recommendations</h2> <p>Many of the recommendations were sector-specific, but the one that applied to all areas related to the lack of regulation and pricing policies.</p> <p>The ACCC should be empowered to investigate, monitor and regulate prices for the child and aged care, banking, grocery and food sectors, the inquiry found. This was necessary to ensure businesses used fair and transparent pricing.</p> <p>A review of all existing policies was also recommended. For example, the government should use the current aviation review to remove international and domestic restrictions on competition. It was important aviation stakeholders, such as airlines and airports, were involved in the process.</p> <p>The report suggested the grocery <a href="https://www.accc.gov.au/business/industry-codes/food-and-grocery-code-of-conduct">code of conduct</a> should be mandatory for the food and grocery sector, and a price register for farmers should be created. This should be a government priority to protect farmers from unfair pricing by major supermarkets and food processors.</p> <h2>Change is needed</h2> <p>The current pricing practices for all business sectors must improve for greater transparency and to protect Australian consumers from unfair pricing.</p> <p>The inquiry report’s findings and recommendations are helpful in ensuring fair and transparent pricing policies and improving the current regulations for price settings.</p> <p>Implementing the recommendations will improve fair and transparent pricing practices and may help Australians get relief from the cost of living pressure in future.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/222755/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/sanjoy-paul-1141384"><em>Sanjoy Paul</em></a><em>, Associate Professor, UTS Business School, <a href="https://theconversation.com/institutions/university-of-technology-sydney-936">University of Technology Sydney</a></em></p> <p><em>Image credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/supermarkets-airlines-and-power-companies-are-charging-exploitative-prices-despite-reaping-record-profits-222755">original article</a>.</em></p>

Money & Banking

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Backlash after airline starts weighing passengers

<p>Finnair has announced that they will start weighing passengers and their luggage, as part of their latest data collection. </p> <p>The flagship airline for Finland has copped some backlash following this move, which they claim is designed to improve balance calculations which will enhance flight safety, according to the<em> NY Post</em>. </p> <p>“Finnair will collect data by weighing volunteering customers and their carry-on baggage at the departure gate,” according to a statement from the company. </p> <p>“The weighing is voluntary and anonymous, and the data will only be used to optimise Finnair’s current aircraft balance calculations.”</p> <p>The airline said that weighing passengers would help ensure that they wouldn't exceed the set maximum weight that a plane can bear before take off. </p> <p>“We use the weighing data for the average calculations required for the safe operation of flights, and the collected data is not linked in any way to the customer’s personal data,” head of Finnair’s ground processes, Satu Munnukka said. </p> <p>Munnukka also said that the airline won't ask for the passengers name or booking number. </p> <p>Many were left shocked by the move taking to X, formerly known as Twitter, to voice their fury. </p> <p>“#Finair are to start weighing their passengers? Have I read that correctly? I am utterly shocked! And disgusted,” wrote one person. </p> <p>“I will not be travelling via @Finair as I won’t be #fatshamed by a bloody airline. Am I alone? (ie I never weight myself: my choice)" another person tweeted. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">What do you make of this one then?</p> <p>An airline has announced it will begin weighing passengers with their carry-on luggage in order to better estimate the plane's weight before take-off.</p> <p>The controversial move comes from Finnish carrier Finnair, who told media they began… <a href="https://t.co/EqEyTQXROG">pic.twitter.com/EqEyTQXROG</a></p> <p>— Darren Grimes (@darrengrimes_) <a href="https://twitter.com/darrengrimes_/status/1755276929853231333?ref_src=twsrc%5Etfw">February 7, 2024</a></p></blockquote> <p>This comes after Air New Zealand announced that they too will weigh passengers travelling internationally in May last year. </p> <p>“We weigh everything that goes on the aircraft – from the cargo to the meals on-board, to the luggage in the hold,” Alastair James, Air New Zealand load control improvement specialist, said at the time. </p> <p>“For customers, crew and cabin bags, we use average weights, which we get from doing this survey.”</p> <p>Finnair joins Korean Air, Hawaiian Air, Uzbekistan Airways and Air New Zealand in the group of airlines that are weighing their customers. </p> <p><em>Image: Getty/ X</em></p> <p> </p>

Travel Trouble

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Dad awarded compensation after developing heart issue from mandatory vaccine

<p>An Adelaide father is set to receive hefty compensation after a mandatory Covid jab left him with a debilitating health condition. </p> <p>In 2021 at the height of the Covid pandemic in Australia, 44-year-old Daniel Shepherd was required to receive tow Covid vaccinations, due to his hands on role at an aged care facility. </p> <p>After having two Pfizer vaccines, he suffered some adverse effects, but dismissed his symptoms as nothing serious. </p> <p>In the months after, Shepherd was required to have a booster shot when he began a new job with the Department of Child Protection in October of the same year. </p> <p>In January 2022, the father was told if we wanted to keep his job as a health and childcare worker, he needed to have the jab. </p> <p>After eventually agreeing to the booster, Shepherd has his third dose of Pfizer in late February 2022, but began suffering from chest pains just hours later. </p> <p>"It felt like someone had their knee right on my chest," he told <a href="https://www.9news.com.au/national/adelaide-news-covid-vaccine-man-to-get-government-compensation-after-developing-heart-condition/55cc0fbf-4631-4cf0-b395-8c8b6c71a43f" target="_blank" rel="noreferrer noopener"><em>9News</em>.</a></p> <p>The pain kept getting worse until he was rushed to hospital a few weeks later when he thought he was having a heart attack.</p> <p>There he was diagnosed with post-vaccine pericarditis: an inflammation of the membrane around the heart.</p> <p>His illness meant he was unable to work full time, and also meant he was unable to keep up with his young son.</p> <p>"Even today with just mild exertion [I get] chest pains and then it's followed by fatigue, like severe fatigue," Shepard said.</p> <p>"It's heartbreaking to have to say 'sorry buddy, daddy's tired'." </p> <p>Mr Shepherd decided to take legal action after he was unable to work, launching a workers compensation claim against the government.</p> <p>In a landmark ruling in mid-January, the South Australian Employment Tribunal agreed to pay weekly compensation and medical bills to Shepherd.</p> <p>Doctors were unanimous in his case that the vaccine was the cause of his inability to work, but the government argued emergency directions that were in place at the time trumped the laws around workplace injury.</p> <p>Pericarditis is meant to clear within a few months, but Shepherd's symptoms have plagued him for almost two years.</p> <p><em>Image credits: 9News</em></p>

Legal

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Jimmy Barnes hospitalised with major health issue

<p>Iconic Australian rocker Jimmy Barnes has been hospitalised with a severe bacterial infection, compelling him to cancel an eagerly anticipated gig. The 67-year-old music legend took to his official Facebook page on Tuesday to share the distressing news with his fans.</p> <p>"I'm sorry to let you know that I've been receiving intravenous antibiotics over the last 36 hours to treat bacterial pneumonia," Barnes revealed in his Facebook post. The veteran musician expressed regret that the infection had thwarted his plans to travel to Noumea for Rock The Boat 2023, an event fans were eagerly anticipating.</p> <p>Despite the setback, Barnes assured fans that his band, along with his daughter Mahalia and other special guests, would still be performing on board. He sincerely apologised for any inconvenience and disappointment caused, explaining that doctors had confined him to bed for a two-day rest. Barnes, optimistic about a swift recovery, assured fans that he aimed to be back in action for the upcoming performance at By The C in Torquay.</p> <p>'I'd like to apologise sincerely to everyone for the inconvenience and disappointment this has caused," he wrote, "but the doctors have confined me to bed for two days. The timing couldn't be worse. I'm expected to make a full recovery in time to perform live at By The C in Torquay." </p> <p>Bacterial pneumonia, the cause of Barnes' current health predicament, is a serious condition involving inflammation of the lungs following an infection. The infection leads to the air sacs in the lungs filling up with fluid, causing pneumonia. The potential complications of pneumonia include respiratory failure, sepsis, lung abscess and, in extreme cases, death.</p> <p>This recent health setback comes after Barnes underwent emergency hip surgery earlier this year, forcing the cancellation of his summer tour. The rocker had faced years of chronic pain, leading to a major hip operation in late 2022. The surgery required an extended period of bed rest, during which Barnes had to put his live performances on hold.</p> <p>Reflecting on the earlier health challenges, Barnes noted, "We had some (live) things planned, but they fell through because of my surgery." Following the operation, the musician spent several months recovering in Thailand, his second home, alongside his wife Jane. Gradually regaining strength, Barnes, at one point, relied on a cane to walk, but by March, he had made a full recovery.</p> <p>Despite the current setback, Barnes remains resilient, determined to bounce back and deliver the energetic performances that have endeared him to fans worldwide. As the music legend takes the necessary time for recovery, fans are undoubtedly sending their thoughts and well wishes for a speedy return to the stage.</p> <p><em>Images: Instagram</em></p>

Caring

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Separating? 5 commonly overlooked money issues you need to address

<p>Amid the heartache of a relationship ending, it’s easy to overlook money, legal and logistical matters or make poor decisions on the fly. </p> <p>However, that can bring more pain – even years down the track.</p> <p>When a relationship ends, you have the chance to embrace your new-found independence and do things for yourself. Including managing money.</p> <p>Make the most of this freedom by taking charge of your financial affairs, starting with these aspects that commonly get neglected:</p> <p><strong>1. Split finances and expenses</strong></p> <p>Separating finances is an important first step. Otherwise, your savings could be pilfered or you could be held liable for your ex’s debts and spending.</p> <p>Be thorough – smaller things are especially easy to miss. That includes store cards, utilities, subscriptions, memberships, as well as loans and credit cards. </p> <p>Some could be cancelled; others may need to be retained, in which case they should be changed into just one name. Don’t leave it up to your ex to take your name off anything.</p> <p>Redirect your payments and direct debits to your personal bank account to avoid penalties for missed payments. Update details with your employer for your salary (and superannuation, if necessary) to be paid into.</p> <p><strong>2. Update estate planning</strong></p> <p>The next step is to look at your estate planning. Failing to do this means your ex could receive an unexpected windfall should you pass away – at the expense of loved ones you actually want to support.</p> <p>Update your will to reflect your new situation as well as the beneficiaries in your superannuation – which is treated separately from your will. </p> <p>The same goes for any trusts, companies, or similar structures you have.</p> <p><strong>3. Get your best settlement</strong></p> <p>Many people – especially women – settle for less than their fair share in a separation. Why? Some don’t realise their real worth or legal entitlements. Others just want to get it done with quickly.</p> <p>While it makes financial sense not to drag things out due to spite, your future quality of life and retirement depend on how much you walk away with.</p> <p>Among the factors to consider are:</p> <ul> <li>Superannuation: you may be eligible for part of your ex’s super because it forms part of the joint asset pool. This is especially valuable if you earned considerably less or had time out of the workforce to raise children or care for relatives.</li> <li>Custody: supporting children and pets obviously impacts ongoing living costs. Child support isn’t necessarily guaranteed.</li> <li>Your home: is this really worth keeping at all cost if you won’t be able to afford it on your own? </li> <li>Sale time: if you separate on good terms, do you really need to sell assets now? Could you keep them to maximise value jointly or sell later at a better price?</li> </ul> <p>Ensure you get pre-settlement financial advice BEFORE you sign on the bottom line.</p> <p><strong>4. Live independently</strong></p> <p>You’re now on one income. Economies of scale (most things cost less per person when you’re coupled) no longer work in your favour. Taking time off work may be harder.</p> <p>So, don’t keep spending like you used to. Be proactive in adjusting to your new situation. </p> <p>Make a new spending and investment plan (a nicer and more comprehensive version of a budget). See what you can and cannot afford and make necessary cuts. Update insurances, subscriptions, and utilities to ensure you’re only paying for what you still need. </p> <p>Set up an easily accessible emergency fund, to cover you should you lose your job or face an unexpected crisis.</p> <p>Tailored advice from your financial adviser can help you make the most of what you have – for now and the future.</p> <p><strong>5. Be wise in love</strong></p> <p>It may be the last thing on your mind amidst a separation, but a new relationship could be in your future.</p> <p>Learn from your current separation and take measures to protect your future self.</p> <p>A pre-nuptial agreement (pre-nup) could be useful to protect your assets. Or a post-nuptial agreement if you already have a new partner.</p> <p>Carefully consider co-habiting arrangements – your place, their place, a new place together? Who contributes what?</p> <p>Even if you don’t ultimately need them (fingers crossed!), the peace of mind from having protections in place will make any new relationship feel that much sweeter.</p> <p><em>Image credits: Getty Images</em></p> <p><em><strong>Helen Baker is a licensed Australian financial adviser and author of the new book, On Your Own Two Feet: The Essential Guide to Financial Independence for all Women (Ventura Press, $32.99). Helen is among the 1% of financial planners who hold a master’s degree in the field. Proceeds from book sales are donated to charities supporting disadvantaged women and children. Find out more at <a href="http://www.onyourowntwofeet.com.au">www.onyourowntwofeet.com.au</a></strong></em></p>

Money & Banking

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Widow "cranky" after Qantas denied late husband's points claim

<p>A widowed grandmother has been left frustrated after Qantas refused to let her claim the 6,800 frequent flyer points in her late husband's account. </p> <p>72-year-old Rhonda told <em>Yahoo</em> that she reached out to the airline after Brian - her husband of 52 years - passed away in May.</p> <p>Rhonda hoped to claim his frequent flyer points, but was met with a brutal rejection letter instead.</p> <p>While they offered their "sincere condolences", it also stated Qantas' "terms and conditions" didn't allow such a transfer, and Rhonda was asked to send through a copy of Brian's death certificate so they could close his account. </p> <p>"I know it's not a lot of points but it's the principle of it because, damn, you get hardly anything out of it anyway," she told <em>Yahoo</em>. </p> <p>"I just thought it would naturally come to me so, once I told them he passed away, I could've easily gone in and transferred them to myself without telling them but I wanted to do the right thing."</p> <p>Four months later, Qantas announced that from October they would change their policy to allow next of kin to claim frequent flyer points. </p> <p>When Rhonda heard about this, she reached out to the airline again.</p> <p>"I immediately wrote back and said that, 'After hearing the news item, I was under the impression you were now looking at this'," she said. </p> <p>"I haven't heard a word back since. I don't know if they're just ignoring me.</p> <p>"I've just had enough," she added. </p> <p>The grandmother-of-five added that she was "cranky" with the airline. </p> <p>"Everywhere I turn there's a barrier, and what's 6,800 points to them? </p> <p>"They are trying to keep their reputation intact and until I heard that announcement I was done with it. Now I still haven't heard and I am cranky about it," she concluded. </p> <p>Fortunately, after Rhonda shared her complaints with the media, Qantas eventually credited her the points, although she remains unimpressed with the "ridiculous" process. </p> <p>A Qantas spokesperson has also offered their sincere apologies to Rhonda. </p> <p>"Our customer team have been in contact with her to advise that her husbands' points have now been transferred to her frequent flyer account," they said. </p> <p>Rhonda said that she hopes to use the points for a holiday and explore the outback in the iconic <em>The Ghan</em> train next year. </p> <p><em>Image: Daily Mail/ Getty</em></p> <p> </p>

Travel Trouble

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“So... about the crutches”: Lisa Curry explains major health issue

<p dir="ltr">Lisa Curry has shared the details of her major health ordeal that left her in the intensive care unit. </p> <p dir="ltr">The former Olympian sparked concerns among her fans after she was snapped using crutches.</p> <p dir="ltr">Curry, 61, posted a photo alongside her two children, with her Instagram followers flocking her comments section to ask why she was relying on the crutches. </p> <p dir="ltr">Now, Curry has provided a long explanation of an accident that left her “with fractured bones”.</p> <p dir="ltr">“So … about the crutches!! Four weeks ago I had a hip replacement,” she revealed in a new Instagram post.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/p/CymGyjfBQiY/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CymGyjfBQiY/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Lisa Curry AO (@lisacurry)</a></p> </div> </blockquote> <p dir="ltr">“Spent a couple of nights in ICU with low blood pressure. Lost my appetite, lost my taste for coffee even!!”</p> <p dir="ltr">She explained that the issues began during a trip in January to Canada, where she went dog sledding.</p> <p dir="ltr">“We had to cross a frozen river on a bend. The huskies went across the ice no problem but the sled slid and kept sliding,” Curry described.</p> <p dir="ltr">“You can’t let go of the sled because the dogs will keep going 😂.”</p> <p dir="ltr">“So I held on and held on until I couldn’t and eventually fell still holding onto the sled which immediately puts the brakes on, so the dogs stopped … and fell on my hip.”</p> <p dir="ltr">The former swimmer said she had been “sore all year” and spent a lot of time thinking her problems were muscular. </p> <p dir="ltr">However, she decided to undergo a CT scan when she could “barely walk”.</p> <p dir="ltr">“(The scan) showed fractured bones floating between the ball and socket joint,” she described.</p> <p dir="ltr">“I couldn’t have it operated on before our European and USA tours so just lived on painkillers for that 10-week trip.”</p> <p dir="ltr">Following the surgery, Curry said, “Each day it’s getting better and I’m now able to exercise and swim again so I’m happy about that!!”</p> <p dir="ltr">“Learning how to walk without a limp, doing simple tasks again.”</p> <p dir="ltr">“But geez, you don’t realise how many things you take for granted — putting a sock or undies on is like dressing a wriggly wet octopus!! So exhausting 😂.”</p> <p dir="ltr">Lisa went on to thank her husband for taking care of her during her recovery, as friends and fans flocked to the comments on her Instagram post to wish her well. </p> <p dir="ltr">“You won’t know yourself. I had one in April and life is good!!! Happy healing xx,” radio host Amanda Keller said.</p> <p dir="ltr">“Sending healing hugs 🤗❤️,” another person wrote.</p> <p dir="ltr"><em>Image credits: Instagram</em></p>

Caring

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Qantas chief executive issues second apology

<p>Qantas chief executive Vanessa Hudson has issued a second apology, as the airline continues to try and fix its reputation and win back customers' trust amid recent controversy over its <a href="https://www.oversixty.com.au/finance/legal/jubilant-scenes-as-high-court-hands-down-judgment-against-qantas" target="_blank" rel="noopener">unlawful mass firing</a>.</p> <p>In a video message released on Friday, Hudson, who replaced chief executive Alan Joyce earlier this month, said she understood customer’s frustration and apologised for the airline’s recent track record. </p> <p>“I know that we have let you down in many ways and for that, I am sorry,” she said.</p> <p>“We haven't delivered the way we should have. And we’ve often been hard to deal with.”</p> <p>This apology comes just weeks after the new chief executive apologised to their staff and said that the new management will be more focused on their customers. </p> <p>Hudson has also promised to rectify the airline's problems. </p> <p>“We understand we need to earn back your trust not with what we say, but with what we do and how we behave,” she said. </p> <p>She added that customers can expect more frequent flyer seats, improved resources for call centres, and a review of customer policies, assuring customers that their frontline teams will be granted more flexibility “to better help you when things don't go to plan”.</p> <p>“This has been a humbling period,” she said.</p> <p><em>Images: Qantas/ news.com.au</em></p>

Travel Trouble

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Olivia Newton-John's daughter reveals health issues

<p>Olivia Newton-John's daughter, Chloe Lattanzi has opened up about a few health struggles in a candid video posted on Instagram. </p> <p>The 37-year-old daughter of the <em>Grease</em> star shared that she had been struggling with the effects of grief, around one year after her mother's passing. </p> <p>"Since my mum's passing and the year and a half with her going through cancer, I have not been OK," she said. </p> <p> "If I have forgotten to return your calls – I've had extreme memory loss, I've had difficulty getting out of bed. I've stuck to my commitments but I have been neglecting myself."</p> <p>She also revealed one of the messages her mum told her before her death. </p> <p>"One of my mum's biggest messages was 'take care of you',"  she added. </p> <p>"If you don't take care of you, you cannot give your full capacity of love, wisdom, kindness and power to everyone else."</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/CwJJkSLNkWW/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/CwJJkSLNkWW/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Chloe Lattanzi (@chloelattanziofficial)</a></p> </div> </blockquote> <p>She then explained that she would be going to Newton-John's annual Walk for Wellness on October 8 in Melbourne, but will disappear for a few weeks after that to honour her mum's words and focus on herself. </p> <p>"After the walk I'm going to disappear for about three weeks, just to honour my mind, body and spirit because I'm developing a little bit of health issues in my mind and my body," she explained.</p> <p>Following Olivia's death on August 8 last year, Chloe revealed that she will be continuing her mum's cancer advocacy by taking over the Walk of Wellness that her mum lead. </p> <p>Her post has been with overwhelming support from fans. </p> <p>"Absolutely - your Mom wants you to take good care of you so please do that &amp; remember she’s always with you 💕" wrote one.</p> <p>"We all love you and we all want to see you at your best healthy and thriving and I’m sure mama would want the same too. We totally all understand and take care of your body, mind and spirit," commented another. </p> <p>"Sending you love Chloe. Look after yourself and always know, you are loved," wrote a third. </p> <p>She has previously opened up about her <a href="https://www.oversixty.com.au/lifestyle/family-pets/olivia-newton-john-s-daughter-reflects-on-her-mother-s-life-one-year-after-her-death" target="_blank" rel="noopener">struggles with grief</a> and how she will continue to work tirelessly to keep her mother's legacy going. </p> <p><em>Images: Instagram</em></p>

Caring

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"Heartbreaking" issue set to engulf Bali

<p>A viral video has shown the devastating side of tourism in Bali, with mountains of garbage taking over the popular holiday destination. </p> <p>Gary Bencheghib, a French filmmaker living in Indonesia, captured a heartbreaking video of a massive “open rubbish dump” 50 metres high covered in trash.</p> <p>He said it is one of many open dumps around Bali, which are overflowing with waste. </p> <p>“I’ve just made it here, right at the foot of this giant open landfill. It’s so high we can’t even see the top and it falls right into the river,” he said.</p> <p>Gary’s post has attracted hundreds of comments from shocked users who described the state of the site as “depressing”. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/CvH6Sw2t09U/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/CvH6Sw2t09U/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Gary Bencheghib (@garybencheghib)</a></p> </div> </blockquote> <p>“My️ [heart] brakes by seeing this … such a beautiful country! They need education and see this. How can I help???” one person asked</p> <p>“Totally heartbreaking,” said another.</p> <p>A third person wrote, “As we love Bali so much, things like this need to be addressed also by the local community and local government hand-in-hand.”</p> <p>In an attempt to combat the ever-growing rubbish problem, that Indonesian officials have said will cost $40 million to fully resolve, a new tourism tax has been implemented. </p> <p>In July, Bali Governor Wayan Koster confirmed as of next year tourists will need to pay 150,000 Indonesian rupiah (about $15) to enter the popular island.</p> <p>He said the funds would be used for “the environment, culture and [to] build better quality infrastructure”.</p> <p>Indonesia’s co-ordinating minister for Maritime Affairs and Investment, Luhut Binsar Pandjaitan, suggested to have the money spent on addressing Bali’s waste problem.</p> <p>"I think it [tourism tax] is good for Bali; why not use it to look after its waste,” he told reporters last week after signing a new conservation agreement at the Bali Turtle Special Economic Zone.</p> <p>“Garbage must be cleaned; now there is a smell. I spoke to the mayor of Denpasar to fix it but don’t use it as a political issue, it’s not good just fix it and reduce the smell.”</p> <p>He explained that if it continues without “significant and rapid improvement” the problem will become “uncontrollable”,<em> <a title="thebalisun.com" href="https://thebalisun.com/minister-says-new-tourism-tax-in-bali-should-be-used-to-tackle-islands-waste-problem/" target="_blank" rel="noopener">The Bali Sun</a></em> reported.</p> <p><em>Image credits: Instagram </em></p>

Travel Trouble

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6 surprising secrets from airport insiders

<p>Sometimes the truth can be hard to hear! Writing on Reddit, an anonymous forum, airport and airline employees have shared a series of revealing secrets about airport life</p> <p>Here are six of the most shocking truths from these anonymous airline insiders.</p> <p><strong>1. Locks on zippered suitcases aren’t that effective</strong></p> <p>According to a Reddit user going under the name of <em>royalsiblings</em>, ““You can pop a zipper with a pen and drag the locked zipper pulls around the bag to close them back up. I've done this many times to identify bags that are tagless and locked.”</p> <p><strong>2. It might be a good idea to bring your own headphones</strong></p> <p>Reddit user <em>ichigo29</em> said, “I used to work for warehouse that supplied a certain airline with items. The headsets that are given to you are not new, despite being wrapped up. They are taken off the flight, “cleaned”, and then packaged again.”</p> <p><strong>3. Make sure you remove old flight tags</strong></p> <p>Reddit user <em>aurelius</em> said, “Not a secret, just common sense; the reason some bags miss their flight or get misrouted is because passengers don't remove old tags. It confuses handlers as well as the conveyor belt scanners. I see it happen all the time.”</p> <p><strong>4. It’s a good idea to be kind to employees</strong></p> <p>Reddit user <em>ihatcoe</em> said, “The nicer you are to us, the more we can do for you… Your neighbour is noisy? Tell us nicely and we might be able to get you a better seat.”</p> <p><strong>5. Buy or fly on a Tuesday in the US</strong></p> <p>Redditor <em>Drama_Llama</em> said, “I work Revenue Management for an airline. On average, the cheapest time to BUY a ticket is Tuesday afternoon. The cheapest time to FLY is Tuesday, Wednesday, or Saturday. This applies to US flights in my experience.”</p> <p><strong>6. If you’re travelling with a pet, put its name on the carrier</strong></p> <p>Redditor <em>RabbitMix</em> said, ““If you checked your dog there's about a 30 percent chance it's terrified before it even gets on the plane, who knows how scared it gets during the actual flight. Bag room agents will usually try to comfort a scared animal, but all we can really do is talk to it, so if you write your pet's name on their carrier it usually helps a lot.”</p> <p><em>Images: Getty</em></p>

International Travel

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Ally Langdon delivers insight into her own Parental Guidance issues

<p dir="ltr">Ally Langdon has shared insight into her parenting style while hosting the often controversial show, <em>Parental Guidance</em>.</p> <p dir="ltr">Langdon revealed that she has learned a lot from the show, and although her parenting style has "evolved over the years”, she still struggles with staying consistent as she tries balancing out the “good days and bad days.”</p> <p dir="ltr">"One day you get the on the ball, a bit strict mum and then the next day there's a lot going on at work... I'm like, 'You know what? You guys sort it out,'" she said.</p> <p dir="ltr">The show host told <em>9Entertainment </em>that her son, Mack, six is “sweet and delightful, and thoughtful and clever,” while her daughter Scout, four has “got a lot of spunk and she's funny and really affectionate, too.”</p> <p dir="ltr">But, like with every parent, there are times where not everything is fine and dandy and the frustrations take over.</p> <p dir="ltr">"We all have the good days where it's like, 'Gee whizz, I'm so good at this,' and then we come crashing back to earth the next day where they're feral, and you're feeling feral and frustrated and you're short with them," she said.</p> <p dir="ltr">"It's the dance we do, isn't it, as parents? Good days and bad days. The parenting styles we've got on the show this season, they go through exactly the same things as all of us,” she added.</p> <p dir="ltr">Langdon also shared that she learned a lot by watching the families in this season’s <em>Parental Guidance </em>and had moments where she thought “okay, that's how I'm gonna parent, I'm gonna shift, I'm gonna do a little bit more of that,” but there’s not always one solution that fits all.</p> <p dir="ltr">Langdon confessed that she’s worried about the issues of child safety in an increasingly digital world, where children often share personal information while gaming, including their addresses, with some agreeing to meet strangers in person.</p> <p dir="ltr">"I mean if I'm honest I'm a little bit scared of technology... I worry about it. We have some of the parents say they want their kids to be kids and don't want to open that can of worms and I relate to that, I feel the same way," Ally said.</p> <p dir="ltr">"It's confronting, but we need to see it and I think it's a conversation we need to have around the dinner table," she concluded.</p> <p><em>Images: Instagram</em></p>

Family & Pets

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World’s Best Airline crowned for 2023

<p dir="ltr">Air New Zealand has received the top honour from the <a href="https://www.airlineratings.com/news/passenger-news/air-nz-named-airline-of-the-year-for-2023/">AirlineRatings.com Airline Excellence Awards</a>, taking home the coveted title of World’s Best Airline. </p> <p dir="ltr">It’s the seventh time the airline has been commended since 2013, for the likes of its innovative and multi-award-winning SkyNest economy beds, its operational safety, environmental leadership, and staff motivation.</p> <p dir="ltr">Competition was tough for the top five, with five editors looking at everything from major safety and government audits to 12 key factors including “fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.”</p> <p dir="ltr">And while Air NZ had taken out second place to two-time-consecutive champ Qatar Airways in 2022, the situation flipped in 2023, with the airline beating out Qatar, Etihad, Korean Airlines, and Singapore for the prestigious win. </p> <p dir="ltr">As AirlineRatings’ Editor-in-Chief Geoffrey Thomas said, “in our objective analysis Air New Zealand came out number one in many key areas although it was a very close scoring for the top five.</p> <p dir="ltr">“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.</p> <p dir="ltr">“Like all airlines across the globe Air New Zealand has faced severe disruptions during and after the pandemic and this year huge challenges from storms and cyclones. The airline has responded well.</p> <p dir="ltr">“Our editorial team was impressed by the airline’s commitment to the economy passenger and on long haul offers more comfort options than any other airline.”</p> <p dir="ltr">In response to the win, Air NZ’s CEO Greg Foran shared that the airline owed its success to the 12,000 members of staff “who wake up each morning to connect Kiwis with each other and the world.” </p> <p dir="ltr">He remarked that “it is a sign that we have got our swing back”, and like with many other airlines around the world, “we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges. </p> <p dir="ltr">“There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.” </p> <p dir="ltr">Just missing out on the top five were Australia’s own Qantas and Virgin - coming in at sixth and seventh place respectively - although both airlines snagged number one positions in other categories. </p> <p dir="ltr">Qantas took out Best Lounges with its network of over 51 lounges across Australia and the rest of the world. Meanwhile, Virgin Australia/VirginAtlantic took home the title of Best Cabin Crew - in what marked their fifth victory in the category.</p> <p dir="ltr">And for anyone wondering how the rest of world’s top 25 premium airlines stacked up, here’s the complete list: Air New Zealand, Qatar Airways, Etihad Airways, Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Air, Cathay Pacific Airways, Emirates, Lufthansa / Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian, KLM, Alaska Airlines, and United Airlines.</p> <p dir="ltr"><em>Images: Getty</em></p>

International Travel

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Three common issues for retirees to watch out for

<p dir="ltr"> It can be hard to know what’s next around the bend of the road of life on a good day, and when it comes to retirement, uncertainty can rear its head faster than you can blink. </p> <p dir="ltr">Thankfully, there’s plenty of time to brace yourself, and prepare for what might be waiting. Understanding the most common problems people face is half the battle, and with these three quick explainers, you can take your new intel into your next planning session, and give yourself the head start of a lifetime. </p> <ol> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">New horizons </p> </li> </ol> <p dir="ltr">Change is hard, and the change of pace that comes with retirement can be a challenge to navigate. Many dream of holidaying during this time, buying that caravan they’ve talked about for years, doing those renovations to make home more comfortable or accessible, and spending more quality time with - as well as spoiling - loved ones. </p> <p dir="ltr">According to Senior Wealth Manager Clint McCalla, who spoke to <em>Forbes</em>, one of the biggest problems people face is not saving enough money to maintain the retirement lifestyle they’ve always dreamed of. Put simply, they “can’t afford to do the things they want to do.” </p> <p dir="ltr">“The other problem is boredom or a loss of purpose,” McCalla continued. “Also [we] see relationship issues emerge between significant others as you are now potentially spending more time together, which is an adjustment. </p> <p dir="ltr">“For anyone going through this transition, you need to be realistic about how quickly you adapt to a new lifestyle. It isn’t going to happen overnight. Take time to figure it out, and don’t pressure yourself to meet the expectations you had going into retirement.”</p> <ol start="2"> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Money</p> </li> </ol> <p dir="ltr">Cash gets a mention in almost every discussion surrounding retirement, and this one is no different. Keeping your finances in order will not only give you peace of mind, but starting early will give you more opportunities moving forward, as you won’t be as limited when it comes to following your dreams.</p> <p dir="ltr">“The two cornerstone questions faced by those anticipating retirement are ‘am I going to be okay?’ and ‘can I afford to financially support the lifestyle I have worked all my life toward?’” Retirement Navigator’s Doug Dahmer explained. </p> <p dir="ltr">“People usually just don’t have enough to retire,” Bob Chitrathorn added, “they simply retire and will try to make do with what they have, without knowing how long the amount of money they have may or may not last.” </p> <p dir="ltr">And as Investment Adviser Derek Miser put it, “many people rely on their pension income to survive, and if this income is reduced due to higher retirement age, it can cause financial hardship. Health issues often become more prevalent in older age, and these may only be compounded by working longer.” </p> <ol start="3"> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Thumb twiddling </p> </li> </ol> <p dir="ltr">Without a clear sense of purpose, many people spiral down the path of boredom. While having some disposable income to enjoy yourself can help, it doesn’t guarantee that you won’t one day find yourself sitting around and wondering what you want to do.</p> <p dir="ltr">So, it’s crucial to know what it is that makes you happy, what inspires you, and how to ensure you can keep on coming back to it - hobbies are a great example, whether they’re with others and something you can keep busy with on your own terms. </p> <p dir="ltr">“People need to contribute and have purpose in life,” explained Anna Rappaport, “if their main purpose was their job, they need to find a new passion and/or purpose.”</p> <p dir="ltr">“One of the main problems people face when they retire is a lack of purpose and meaning in their lives,” agreed Dennis Shirshikov. “Many retirees struggle with feelings of boredom, loneliness, and isolation, which can lead to depression and other mental health issues.”</p> <p dir="ltr"><em>Images: Getty </em></p>

Retirement Life

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Airline sends woman 13 brand new suitcases as compensation

<p dir="ltr">A woman has been left shocked and confused after being sent 13 brand new suitcases as compensation. </p> <p dir="ltr">Giséle Rochefort was flying with Delta Airlines in the US when her luggage was badly damaged on her flight. </p> <p dir="ltr">"Delta destroyed my suitcase. I filed a claim, they agreed to replace it," Rochefort explained in a now-viral TikTok video.</p> <p dir="ltr">Giséle’s suitcase had some of the fabric ripped off the cover, while one of the wheels had been completely knocked off. </p> <p dir="ltr">Soon after filing her claim with the airline, Rochefort received a notification that she had been issued a replacement for her luggage and it was ready to be picked up.</p> <p dir="ltr">However, she was greeted with 13 boxes, each one containing a new suitcase in varying sizes and designs: all the same brand of her destroyed luggage. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; vertical-align: baseline; width: 610px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7205751910886837547&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40gisele_rochefort%2Fvideo%2F7205751910886837547%3Fq%3DGis%25C3%25A9le%2520Rochefort%26t%3D1678421013573&amp;image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2F0c0dca39b4c14fafa59759c9312e38ad%3Fx-expires%3D1678442400%26x-signature%3DnoEZd10erItVG8BuGildr1uEaAk%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p dir="ltr">"I was crying laughing, It felt like an April Fools' prank. I thought I was done, only to realise 3 of the large bags had small ones inside them," she added in the comments section of her video.</p> <p dir="ltr">"I think they made a mistake," she added.</p> <p dir="ltr"> Rochefort said the bags, which retail for as much as $300 (AUD) each, are currently stacked up on a wall at her home.</p> <p dir="ltr">"It's called interior design sweetie, look it up," she joked, adding, "Thanks Delta!"</p> <p dir="ltr">Her video has been viewed one million times, with many of her followers wondering how they can get their hands on such a haul.</p> <p dir="ltr">"I think I know what everyone is getting for their bday or the holidays," one commented.</p> <p dir="ltr">"Keep two and sell the rest," another suggested.</p> <p dir="ltr">"And here's an extra 12 Incase we break anymore," another joked.</p> <p dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 15pt;"><em>Image credits: TikTok</em><span id="docs-internal-guid-360681aa-7fff-03bc-3e7a-bc44225a1ae4" style="caret-color: #000000; color: #000000;"></span></p>

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